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Sales Operations Manager

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Location: Kansas City Region
Department: Sales Operations - Riverside, MO
Listing Date: 2019-10-01
Position: Sales Operations Manager (click here to apply)
Job ID: Sales Operations Manager
Job Type: Full-Time
Education Level: Some College Coursework Completed
Experience Level: Experienced (Non-Manager)
 
Overview

Job Description

  • Responsible for taking in -bound calls and processing per standard operating procedures
  • Provide consistent communications around the full logistics and sales order management function
  • Work within the team to provide the best customer service possible to customers and channel partners

Responsibilities:

  • Establish and communicate best practices and standard processes for customer service requests across multiple product lines.
  • Administer and provide consistent communications around the logistics of the sales order management function, which includes order processing, invoice distribution, warranty claims and returns, and inventory oversight and forecasting.
  • Ensure consistent processes and user experience meets outlined requirements.
  • Ensure all orders and queried are processed quickly and effectively and maintain communication with the team and customers alike regarding the status of their orders.
  • Ensure all orders are recorded as per company guidelines and awarded to the appropriate team.
  • Ensure monthly and quarterly inventory is up to date and the field teams are informed of any discrepancies, making updates as needed.
  • Organize and plan workloads to ensure transactional knowledge is maintained and that procedures and expectations are appropriate.
  • Actively work with the warehouse team to coordinate accurate destination documentation.

SAP and Customer Experience required.