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Member Services Representative (click here to apply)

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Location: Kansas City Region
Department: Call Center - Grandview, MO
Listing Date: 2020-02-17
Position: Member Services Representative (click here to apply)
Job ID: Member Services Representative (click here to apply)
Job Type: Full-Time
Education Level: High School or equivalent
 
Overview

We are seeking a Member Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills